BestLightNovel.com

Crazy Chick's Thoughts Chapter 185

Crazy Chick's Thoughts - BestLightNovel.com

You’re reading novel Crazy Chick's Thoughts Chapter 185 online at BestLightNovel.com. Please use the follow button to get notification about the latest chapter next time when you visit BestLightNovel.com. Use F11 button to read novel in full-screen(PC only). Drop by anytime you want to read free – fast – latest novel. It’s great if you could leave a comment, share your opinion about the new chapters, new novel with others on the internet. We’ll do our best to bring you the finest, latest novel everyday. Enjoy

Published at 16th of November 2019 08:20:12 AM Please help us improve Trinity Audio
Chapter 185
@@



. . .


How can we show willingness to help?


1 . Listen with complete attention


2 . Acknowledge and empathize


3 . Verbalize concern


*Verbalize and Willingness to Help:


---> power word + willingness to help + paraphrase the concern
Advertis.e.m.e.nt

Sample Spiels:


(-) "Sure! I can quickly process your payment for fee . "


(-) "Absolutely! I can quickly give you your balance . "


(-) "Sure! I'll be happy to change your address . "


(-) "Sure! I'll be happy to activate your card . "


---> apologize +sharing concern + ask question


Sample Spiels:


(-) "I'm sorry . I am not able to capture that . "


(-) "Can you please repeat it?"


*When and how do I empathize?


---> Put yourself in their shoes .


*Empathize when necessary:


1 . Inconvenient


2 . Delay


3 . Negative Emotions - frustration, confusion, upset and unhappy


4 . Positive Emotions - excited, happy, thankful


Sample Spiels:


(-) "Oh, that's good to know . Let me help yo to activate your card . "


I am SORRY spiels:


(-) "I'm sorry you haven't received your bill yet . "


(-) "Oh my! I'm really sorry that you had a hard time with our automated system . "


(-) "Oh! I'm sorry for the confusion about your balance . "


(-) "I'm sorry that you haven't receive your card yet . "


***Don't forget to show your willingness to help .


***None of it will matter if you are not sincere .


How Can We Make Acknowledge Statement:


(-) KISS - "Keep It Short and Simple"


(-) Must sound sincere .


***Satisfied customer tell three friends .


***Angry customer tell 3000 people online .




Find authorized novels in Webnovel,faster updates, better experience,Please click www . webnovel . com for visiting .

. . .


-END-
@@

Please click Like and leave more comments to support and keep us alive.

RECENTLY UPDATED MANGA

Crazy Chick's Thoughts Chapter 185 summary

You're reading Crazy Chick's Thoughts. This manga has been translated by Updating. Author(s): kathy_uykiat. Already has 448 views.

It's great if you read and follow any novel on our website. We promise you that we'll bring you the latest, hottest novel everyday and FREE.

BestLightNovel.com is a most smartest website for reading manga online, it can automatic resize images to fit your pc screen, even on your mobile. Experience now by using your smartphone and access to BestLightNovel.com