Terminal Compromise Part 132

"He called the right guy. Charges have been reduced to a couple of misdemeanors; local stuff."

"So, isn't he your guy?"

"We're off, right?" Tyrone though to double check.

"Completely. I just need to know for myself."

"Bulls.h.i.+t," Tyrone retorted. "But for argument's sake, I know he had something to do with it, and so do a lot of other people."

"So what's the problem?"

"A technicality called proof," sighed Tyrone. "We have enough on him for a circ.u.mstantial case. We know his every move since he left the NSA. How much he spent and on whom. We know he was with h.o.m.osoto, but that's all we know. And yes, he is a comput- er genius."

"And he goes free?"

"For now. We'll get him."

"Who pulled the strings?"

"The Prosecutor's office put up a brick wall. Told us we had to get better evidence. I though we were all on the same side."

Tyrone's discouragement was evident, even across the phone wires.

"Still planning on making a move?"

"I'll talk to you later." The phone went dead on Scott's ears.

He had clearly said a no-no on the phone.

Cambridge, Ma.s.sachusetts

Lotus Development Corporation headquarters has been the stage for demonstrations by free-software advocates. Lotus' lawsuits against Mosaic Software, Paperback Software and Borland created a sub-culture backlash against the giant software company. Lotus sued its compet.i.tors on the basis of a look-and-feel copyright of the hit program 1-2-3. That is, Lotus sued to keep similar products from emulating their screens and key sequences.

Like Hewlett Packard, Apple and Microsoft who were also in the midst of legal battles regarding intellectual-property copy- rights, Lotus received a great deal of media attention. By and large their position was highly unpopular, and the dense univer- sity culture which represented free exchange of programs and information provided ample opportunity to demonstrate against the policies of Lotus.

Eileen Isselbacher had worked at Lotus as a Spreadsheet Customer Service Manager for almost two years. She was well respected and ran a tight s.h.i.+p. Her first concern, one that her management didn't necessarily always share, was to the customer. If someone sh.e.l.led out $500 for a program, they were ent.i.tled to impeccable service and a.s.sistance. Despite her best efforts, though, Lotus had come to earn a reputation of arrogance and indifference to customer complaints. It was a constant public relations battle; for the salespeople, for customer service, and for the financial people who attempted to insure a good Wall Street image.

The service lines are shut down at 6 P.M. EST and then Eileen enters the Service Data Base. The SDB is a record of all service calls. The service reps logged the call, the serial #, the type of problem and the resolution. Eileen's last task of the day was to compile the data acc.u.mulated during the day and issue a daily summation report.

She commanded the data base to "Merge All Records". Her computer terminal, on the Service Department's Novell Pentium-server net- work began crunching.

12,346 Calls between 7:31 AM and 5:26 PM.

That was a normal number of calls.

Serial Numbers Verified.

The Data Base had to double check that the serial number was a real one, issued to a legitimate owner.

712 Bad Disks

Her department sent out replacement disks to verified owners who had a damaged disk. A little higher than the average of 509, but not significant enough unless the trend continues.

FLAG!!

4,576 Computational Errors

Eileen's attention immediately focussed in on the FLAG!! message.

The Computational Error figures were normally '0' or '1' a week.

Now, 5,000 in one day?

She had the computer sort the 4,576 CE's into the serial number distribution. The Service Department was able to act as a quali- ty control monitor for engineering and production. If something was wrong - once a few hundred thousand copies. .h.i.t the field - the error would show up by the number of calls. But CE's were normally operator error. Not the computer's.

There was no correlation to serial numbers. Old Version 1.0's through Version 3.0 and 3.1 were affected as were the current versions. By all reports, Lotus 1-2-3 could no longer add, subtract, divide, multiply or compute accurately. Ma.s.s computa- tional errors. The bell curve across serial numbers was flat enough to obviate the need for a statistical a.n.a.lysis. This was clearly not an engineering design error. Nor was it a production error, or a run of bad disks. Something had changed.

Scarsdale, New York

On the 6:12 to Scarsdale, Tyrone and Scott joined for a beer.

The conversation was not to be repeated.

"ECCO, CERT, the whole shooting match," Tyrone whispered loud enough to be heard over the rumble of the train, "are moving to NSA control. NIST is out. They all work for the Fort now.

Department of Defense."

"Are you s.h.i.+tting me?" Scott tried to maintain control.

"It'll be official tomorrow," Tyrone said. "Write your story tonight. The NSA has won again."

"What do you mean, again?"

"Ah," Tyrone said trying to dismiss his frustrated insight into agency rivalry. "It seems that whatever they want, they get.

Their budget is secret, their purpose is secret, and now they have every computer security concern at their beck and call.

Orders of the President."

"Aren't they the best suited for the job, though . . ."

"Technically, maybe. Politically, no way!" Tyrone said adamant- ly. "I think the Bureau could match their power, but they have another unfair advantage."

Scott looked curiously at Tyrone.

"They wrote the rules."

Scarsdale, New York

Speedo's Pizza was late, so Scott got the two $9 medium pepperoni pizzas for free, tipping the embarra.s.sed delivery boy $10 for his efforts. Not his fault that his company makes absurd promises and contributes to the accident rate.

As 9:00 P.M. approached, Scott's stomach knotted up. He wasn't quite sure what he would find when he dialed the Canadian number.